BrainStormProducts LLC® provides product support and parts replacement for all X KITES® and WindNSun® products purchased in the last 36 months*. Please use the form found on the page linked below and select Parts Replacement from the How May We Help You? dropdown menu. To help us expedite your parts replacement request, please fill in the product's UPC number or SKU (found at the bottom of the product packaging and on some receipts or online order history pages), and/or up-to five pictures that could help our customer support team to better identify your product.
Link to the X Kites and WindNSun parts replacement request form:
*If your product is outside of the three year period, while we can no longer guarantee parts replacement, we will still attempt to remedy your issue to the best of our abilities!